Remote Claims Associate (Roofing / Property Claims) – Standby CAT Roster

Remote

Contracted

Hancock Claims Consultants, LLC

Entry Level

Position Summary
The Claims Associate supports the day-to-day handling of residential and commercial property claims by coordinating inspections, dispatching assignments, communicating with inspectors, vendors, and carriers, and ensuring claims move efficiently through the process. This role is ideal for someone who thrives in a fast-paced environment, can multitask effectively, and enjoys providing excellent customer service while working remotely.

Schedule
Schedule varies based on catastrophe (CAT) activity and business needs.

During active CAT events, shifts may fall anywhere between 7:00 AM and 10:00 PM (local time), seven days a week, based on your availability.
Expected workload: Approximately 10–15 claims per hour during CAT events.

Responsibilities

Receive and dispatch new inspection assignments.
Assist with claim intake and enter assignments into the dispatch system.
Schedule inspections with policyholders.
Coordinate with field inspectors, vendors, and internal teams.
Maintain accurate claim notes and documentation.
Communicate with adjusters, inspectors, and other stakeholders to resolve issues that may delay claim dispatch or completion.
Ensure claims are handled accurately and efficiently while meeting service level expectations.
Provide professional, empathetic customer service when communicating with policyholders and business partners.

Qualifications

1–3 years of experience in insurance, roofing, construction, estimating, claims, dispatching, or a customer-facing service role.
Strong communication and organizational skills.
Detail-oriented with the ability to prioritize and manage multiple tasks.
Comfortable working in multiple software systems simultaneously.
Strong computer skills, including Microsoft Office (Outlook, Excel, Teams).
Ability to work independently in a remote environment.

Preferred Skills

Understanding of property insurance claim workflows.
Basic knowledge of residential roofing and construction terminology.
Ability to read repair estimates.
Excellent time management and problem-solving skills.
Customer-focused with a professional and empathetic communication style.
Ability to adapt quickly in a fast-paced CAT environment.
Experience with Xactimate, XactAnalysis, Symbility, Guidewire, CRM, or dispatching software is preferred.

Equipment
Reliable internet connection and a Windows (Microsoft) laptop or desktop computer.

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(1) This position requires the use of a Windows (Microsoft) computer. Do you currently have access to a non-Apple (Windows) computer that you can use for work? YesNo

(2) This position supports catastrophe (CAT) events. Work hours fluctuate based on business needs and may include mornings, evenings, weekends, and holidays. During active CAT events, hours may fall anywhere between 7:00 AM and 10:00 PM (local time).

Are you available to work a flexible schedule during CAT events? (If there’s any limitations, please describe any scheduling limitations).*

(3) What software or systems have you used?
(i.e Microsoft Office (Outlook, Excel, Teams) / CRM software / Xactimate/ XactAnalysis / Symbility/ Guideware/ Other)

(4) This role requires working in multiple systems while speaking with customers and documenting claim activity.
Please describe your experience managing multiple applications at the same time.

(5) An inspector contacts you from the field because the work order doesn't match what they're seeing at the property. What would you do?

A. Tell the inspector to complete the work as originally assigned.
B. Gather the details and contact the appropriate stakeholder (adjuster or internal team) to determine the next steps before proceeding.
C. Close the assignment and create a new one.
D. Ask the inspector to figure it out on their own.

(6) During a major storm, claim volume suddenly doubles and schedules change throughout the day. How would you handle the increased workload?

Human Check*

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Remote Claims Associate (Roofing / Property Claims) – Standby CAT Roster

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